ARTICLE 10- TIMED PRICE: 

The price of the product/service according to the installment plan is included in the sample invoice sent via email at the end of the order and in the invoice sent to the Buyer along with the product. 

ARTICLE 11- INTEREST: 

Each year, it cannot exceed the interest rate determined by the Government of Türkiye and in any case, it cannot be more than 30%. The Buyer is responsible to the bank where they work according to Article 13. The responsibility of the Seller does not cover the interest to be applied under Article 13. 

ARTICLE 12- CASH AMOUNT: 

The down payment amount for the goods/service is included in the sample invoice sent by email after the order and in the invoice sent to the Buyer along with the product. 

ARTICLE 13- PAYMENT PLAN: 

The installment method chosen by the Buyer is valid. In installment transactions, the relevant provisions of the agreement signed between the Buyer and the cardholder's bank shall apply. The payment date for credit card payments is determined by the agreement between the bank and the Buyer. In the case of purchases made with a credit card and in installments, the Buyer can also track the number of installments and payments from the bank's account statement sent separately from the website. 

ARTICLE 14- GENERAL PROVISIONS 

The BUYER declares that he/she has read and informed himself/herself about the basic characteristics of the product subject to the contract, the sales price, and the payment method, as well as the preliminary information regarding delivery on the website www.roqumobility.com and has given the necessary confirmation electronically. 

The BUYER, by confirming this contract electronically, confirms that he/she has obtained correct and complete information about the address to be provided by the Seller before the conclusion of the distance contracts, the basic characteristics of the products ordered, the price of the products including taxes, payment, and delivery information. 

The SELLER is responsible for delivering the product subject to the contract in sound, complete, and in accordance with the specified qualifications in the order, and, if required by legislation, with warranty documents and user manuals. 

ARTICLE 15- RIGHT TO WITHDRAW: 

The Buyer may exercise the right of withdrawal within 14 (fourteen) days without giving any reason and without paying any penalty, starting from the delivery of the goods/services to himself/herself or to the person/organization at the address provided. Notification of the exercise of the right of withdrawal may be made either electronically through a continuous data carrier or in writing. In case of exercising the right of withdrawal, it is mandatory for the consumer to fill in the return-related sections on the invoice of the product delivered to the Buyer or to the third party whose information is provided above. The product to be returned within the 14-day period must be delivered with its box, packaging, and, if any, standard accessories. It is a prerequisite that the packaging and content are undamaged during the trial. In case of exercising this right, the original invoice of the product delivered to the third party, or the Buyer must be returned. In sales where gifts are given along with the product, if the right of withdrawal is exercised, the gift given will also be returned by the BUYER. The product should not be used if the right of withdrawal is to be exercised. The invoice must also be returned with the product. When the product reaches our return center, processing the refund takes 2 business days, and the refund amount will appear in your account within 3-5 business days. 

RIGHT OF WITHDRAWAL CANNOT BE EXERCISED FOR GOODS/SERVICES: 

Unless otherwise agreed by the parties, the consumer cannot exercise the right of withdrawal in the following contracts: 

a) Service contracts where the service has been started with the consumer's consent before the expiration of the withdrawal period. 

b) Contracts related to goods whose price is determined in stock exchanges or organized markets. 

c) Contracts for the delivery of goods that are prepared according to the consumer's specifications or clearly personalized, which are not suitable for return due to their nature and may deteriorate rapidly or have an expiration date. 

d) Contracts for the delivery of newspapers, magazines, and other periodicals. 

e) Contracts for the provision of betting and lottery services. 

f) Contracts for services provided instantly in electronic form and for non-tangible goods delivered instantly to the consumer. 

ARTICLE 16- DEFAULT SITUATION AND LEGAL CONSEQUENCES: 

In case of default by the BUYER, the BUYER agrees to compensate the SELLER for any damages and losses arising from the delayed performance of the debt. 

If either party fails to fulfill its obligations under this agreement, they shall be deemed to be in default according to the general provisions. If the defaulting party fails to perform its obligation within the specified period without justified reason, the other party shall grant the defaulting party a period of 7 (seven) days to fulfill the obligation. During this period, if the obligation is not fulfilled, the non-performing party shall have the right to terminate the contract and claim compensation for the damages arising from non-performance of the contract. 

ARTICLE 17- COMPETENT COURT: 

In case of disputes arising from this contract, complaints and objections shall be referred to Consumer Arbitration Boards located at the place where the consumer purchased the goods or services or where the consumer resides, within the monetary limits announced by the Ministry of Industry, and Ministry of Trade every December. Consumer Courts have jurisdiction over disputes exceeding this limit. In places where Consumer Courts are not available, Civil Courts of First Instance have jurisdiction.  

The two copies of this contract previously signed by the seller were signed and accepted by the buyer on [date] and one copy will be emailed to the buyer's email address.